Organizational Effectiveness

leadership-photo-03

Strategic Planning

Strategic planning is vital for clarifying an organization’s mission, vision, and goals, and for establishing measurable goals and action plans. Planning programs and services focus on organizational review and the facilitation of interdisciplinary and interdepartmental collaboration

  • Strategic Planning Services – A modular approach to strategic planning that allows an organization to follow a step-by-step process tailored to its particular planning needs. ODL provides professional assistance, facilitation, workshops, and materials. Click here for a list of Rutgers units and other colleges and universities that have used this model.  Click here to order book.
  • Project Planning and Implementation – Strategies and assistance in translating academic and administrative unit missions, future aspirations, and priorities into project plans

Click here for the Strategic Planning brochure

Organizational Assessment

Assessment programs and services engage faculty and staff in the evaluation of the work of their organization and in the identification of strengths and priorities for improvement.

  • Excellence in Higher Education Organizational Assessment Program – Facilitated, comprehensive organizational self-assessment sessions using the nationally recognized Excellence in Higher Education (EHE) model, developed by Dr. Brent Ruben, which adapts the Malcolm Baldrige Quality Award program to the language and culture of higher education. Organizations that complete an EHE assessment develop a useful inventory of achievements and areas for improvement, clear priorities for enhancement, and action plans for implementing those improvements. Click here for a list of Rutgers units and other colleges and universities that have used this model.  Click here to order book.

Click here for the Excellence in Higher Education brochure

Outcomes Measurement and Dashboard Development

Development of a comprehensive array of measures of effectiveness reflective of the organization’s mission, aspirations, priority projects, or goals

  • The Mission Alignment and Assessment Planning system (MAAP) was developed to clarify the contributions of various programs and units to the fulfillment of the Rutgers-New Brunswick undergraduate educational experience mission/goals, and to facilitate and encourage assessment and alignment of outcomes and progress toward those goals.
    Click here to see MAAP: An Integrative Strategy for Mission Alignment, Assessment, and Planning in Complex University Communities in the ODL For the Record.

Process Analysis

Facilitation for units and programs who want to map, analyze, and change existing processes to improve organizational effectiveness and efficiency. ODL’s approach to process analysis and process effectiveness is based on a Six Sigma model tailored for higher education.

Workplace Climate Measurement and Analysis

Identifying quantitative and qualitative models and methods for evaluating programs and services, stakeholder expectations, and operational effectiveness and efficiency by identifying and designing outcome measures and key performance indicators, and assisting with the establishment of systems, including dashboards, to track effectiveness over time; working with programs and departments to assess the current workplace climate and design strategies to enhance the factors that contribute to employee engagement and workplace satisfaction. Sample survey questions for the Staff Climate Inventory Sample Survey and Faculty Climate Inventory Sample Survey. See ODL’s Organizational Development series available online from the National Association of College and University Business Administrators (NACUBO) for complete climate assessment surveys.

Consulting Services

Contact us for information about customized services related to:

  • Stakeholder Analysis
  • Organizational Assessment
  • Project Review and Debriefing
  • Environmental Scanning
  • Benchmarking
Back to Top